At Dinosaurized, we're dedicated to ensuring customer satisfaction with our innovative products. We understand that purchasing online can be a bit intimidating, but we aim to make the process as smooth and stress-free as possible. If for any reason you're not completely satisfied with your purchase, just send us an email at support@dinosaurized.com and we'll make it right.

Order Accuracy: Be sure to select the correct size, color, and other specifications when placing your order to prevent returns and exchanges.

Initiating a Return or Refund:

• Email us at support@dinosaurized.com to start the process.
• Provide your order number, the item(s) to be returned, and the reason for the return.

Return Eligibility: 

• The returned item(s) should be in the original condition and packaging.
• A receipt is required for every return.

Faulty, Not as Described, or Broken Items:

If the item is faulty, not as described, or broken, we are here to help. Please notify us immediately by contacting our customer support team at support@dinosaurized.com .

• Provide us with detailed information and attach relevant images or videos of the item as received
• Our team will assess the situation and determine the best course of action, which may include replacing the item or issuing a full refund.

Return Process: 

• Package the product securely in its original packaging.
• Ensure it's in the same condition as when you received it.
• A receipt or proof of purchase is needed to process a return.
• Customers are responsible for the return shipping cost.

- You can return the item by yourself or use the return label provided by Dinosaurized.

- If you use our return label, the shipping cost will be notified to you, and it will be deducted from your refund.

• Provide the return tracking number once you ship the product.

Refund Process: 

• On receipt of the returned product, we'll inspect it for its condition.
• If it's in acceptable condition, we'll refund to your original payment method within 3 business days.

Refund Notification: 

• You'll be notified by email about the approval or rejection of your refund.
• If approved, the refund will be applied to your original method of payment within a certain number of days.

Order Cancellation: 

• A cancellation request must be made within 12 hours of placing the order
• Orders can only be canceled if they have not been fulfilled, and a management, processing, and transaction fee of 20% of the total order value will be applied for cancellation.

Missing or Late Refund:

• Check with your bank and credit card company in case of a missing or late refund.
• Contact our support team at support@dinosaurized.com if necessary.

Refund Eligibility:

• Regular-priced items can be refunded.
• Sale items cannot be refunded.
• Exchanges are only available for defective or damaged items.
• Gifts can be refunded if marked as a gift and shipped directly to you.

Important Note:

Our return and refund policy applies to purchases made within the last 30 days from the date the customer received the product. If a customer contacts us for a return or refund request beyond this time frame, we regret to inform you that we will be unable to issue a refund. If you have any questions or concerns, please feel free to contact our customer service team for assistance.